You can review all “Not Started” calls to identify why a call was not initiated successfully. Common reasons may include a disabled widget, negative account balance, invalid phone numbers, or other configuration-related issues.
The Not Started Calls section can be accessed from the notification bell icon in the top-right corner of the dashboard, as shown in the screenshot below.
You can also filter calls by a specific time interval or blocking reason to quickly review and investigate related issues.
Why This Is Important
Regularly checking unstarted calls helps ensure that no leads are missed due to technical or account-related issues. By monitoring these notifications, your team can quickly identify problems, take action, and improve response rates for incoming leads and customer calls.
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