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Getting Started with Multi-Line Dialer™
Getting Started with Multi-Line Dialer™

Everything you need to know to get started and get to work with Brightcall Dialer

Updated over a week ago

In order to get the best possible experience with VoIP (voice over internet), you should have stable internet connection (~150KB/sec per active call) and VoIP shouldn’t be restricted in your area. A cable internet connection and headset or any other sound recording device are highly recommended.

1. Install Brightcall Dialer App on Laptop/PC

To start using the Convolo Dialer, every user should download Convolo Dialer on their Laptop/PC according to the instruction → Installing Dialer on Mac & Windows ↗

2. Set Convolo as Default Calling App

Calls can be initiated instantly from the Convolo Dialer when you click on the phone number or the phone icon of a contact in Sheets, CRM or any other software. In order to enable that make sure to set Convolo Dialer as default calling app on your computer.

2.1. On Mac OS 🍎

To change the default calling app on Mac:

  • Open FaceTime on Mac.

  • Select "FaceTime" from the computer’s top menu bar > "Preferences" > "Settings".

  • Change the "Default for calls" to "Convolo Dialer".

2.2. On Windows 🖥

To change the default calling app on Windows:

  • Search for "Default apps".

  • Click on "Choose default apps by protocol" at the bottom.

  • Finally, scroll to "TEL", click on it, and select "Convolo Dialer".

3. Run few tests

It is important to us that every Convolo.ai user has a seamless experience while using our calling solution. To ensure the optimal level of service that we expect to provide, we’ve established a few test scenarios to be completed before active use of Convolo Dialer application.

3.1 Do an echo test

Click on this link → https://convolo.ai/echo-test

Purpose: ensure that your microphone and speaker are enabled and stable.

3.2 Dial your cell phone number & vice versa

Dial your cell phone number and then Dial back from your cell phone to the dialer number.

Purpose: ensure that Dialer dials out and also receives incoming calls.

3.3 Use click-to-call

If you have your Dialer Extension installed, enter your Chrome-based browser and click any number on this page → https://testpage.convolo.ai/callTo.html

Purpose: ensure that Dialer dials out when clicking on a phone number.

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Now you’re all set ! 🎉

If you are having trouble with Convolo Dialer or you have any questions, feel free to drop us an email at [email protected]

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