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Sending after-call events to GA

Learn how to send after-call events to Google Analytics

Updated over a week ago

Step 1: Add this snippet to save GA customer ID:

window.leadCM.init_callback_array.push(function() {
setTimeout(function() {
try {
var clientId = ga.getAll()[0].get('clientId');
if (clientId)
leadCM.dispatchCustomEvent("CUSTOM_PARAMS", {
lc_param_cid: clientId
});
} catch (e) {
console.error(e);
}
}, 5000);
});

(Please check that lc_param_cid is filled correctly)

Step 2: Create a server (fill constants with client values):

const CLIENTS_GA_ID = 'UA-123456789-1'; // INSERT HERE CLIENT's GA_ID
const CLIENTS_GA_EVENT_NAME = 'SUCCESSFUL_CALL'; // INSERT HERE CLIENT's TARGET EVENT
leadCM.webserver.post("/webhook", async (req, res) => {
if (req?.body) {
const payload = req?.body;
if (payload.type === 'end_call') {
console.log(payload);
if (payload.call_status !== 'answered' && !talk_duration_sec && talk_duration_sec < 30) return;
if (payload.lead.custom_params.lc_param_cid) {
const url = 'https://www.google-analytics.com/collect';
const params = {
v: "1",
tid: CLIENTS_GA_ID,
cid: payload.lead.custom_params.lc_param_cid,
t: "event",
ec: CLIENTS_GA_EVENT_NAME,
z: Math.random().toString(),
};
console.log(url, payload);
const res = await leadCM.httpClient.get(url, {
params: params
});
console.log(res.data);
}
}
}
res.send({
success: true,
hi: 'there 1',
seed: Math.random()
});
});

Step 3: Setup the Webhooks for target widgets.

If you face any issues, feel free to drop us an email at [email protected]

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