Speed-to-Lead™ + Bitrix24 integration lets you to log all call activities, lead info and more into the Bitrix24 CRM.
Brightcall Dialer + Bitrix24 CRM integration lets you to log all call activities, lead info and more into the Bitrix24 CRM.
With Bitrix24 CRM + Brightcall Dialer integration, you get:
Automation - Your leads are created/updated automatically within the Bitrix24 CRM.
Call logs - After the call via Brightcall, a call log is created, including Call Recording, Outcome Tag, and Agent's Comment.
Auto-assignment - After the call via Brightcall, the agent who talked with the lead is automatically assigned as a Contact owner in Bitrix24.
Custom fields - All of your custom fields filled in by the agents within the Dialer after the call are saved and mapped in Bitrix24 according to the provided requirements.
How to set up ?
In order to set up integration with Bitrix24 CRM you will need to provide an API key with our Support Team, so they would be to set up an integration for your account. Please follow the steps below 👇
1. Click on “Developers resources” on the left handside:
2. Click on “Third-party system integration”:
3. Click the “Synchronize customers“ :
4. Uncheck “Outbound webhook” and make sure that “CRM” and “Users” added in the “Assign permissions” section.
5. Copy the URL under “Webhook to call REST API”.
6. Click “Save”:
7. Share the Webhook URL with us on: [email protected]
Now you’re all set ! 🎉
Once all the steps are successfully completed, our Team will confirm back the integration status to you. Normally it takes 1-2 working day(s).
If you are having trouble getting the API key or you have any other questions, feel free to drop us an email at [email protected]