Speed-to-Lead™ + Bitrix24 integration lets you to log all call activities, lead info and more into the Bitrix24 CRM.
Brightcall Dialer + Bitrix24 CRM integration lets you to log all call activities, lead info and more into the Bitrix24 CRM.
With Bitrix24 CRM + Brightcall Dialer integration, you get:
Automation - Your leads are created/updated automatically within the Bitrix24 CRM.
Call logs - After the call via Brightcall, a call log is created, including Call Recording, Outcome Tag, and Agent's Comment.
Auto-assignment - After the call via Brightcall, the agent who talked with the lead is automatically assigned as a Contact owner in Bitrix24.
Custom fields - All of your custom fields filled in by the agents within the Dialer after the call are saved and mapped in Bitrix24 according to the provided requirements.
How to set up ?
To connect Bitrix24, you need the complete REST webhook URL. Please follow the steps below 👇
1. Click on “Developers resources” on the left handside:
2. Click on “Third-party system integration”:
3. Click the “Synchronize customers“ :
4. Uncheck “Outbound webhook” and make sure that “CRM”, “Users” and “Telephony” are added in the “Assign permissions” section.
5. Copy the URL under “Webhook to call REST API”.
6. Click “Save”:
7. Open Brightcall Integrations, select Bitrix under Dialer, paste the complete REST webhook URL into Bitrix base URL, and submit the connection form.
Now you’re all set ! 🎉
A successful submission of the connection form completes the connection.
If you are having trouble getting the complete REST webhook URL or you have any other questions, feel free to drop us an email at [email protected]