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How to Edit Your FAQ and AI Agent Settings
How to Edit Your FAQ and AI Agent Settings
Updated over a month ago

How to Edit Script, Project Instructions, and FAQ

Follow these steps to edit the AI agent's Script, Project Instructions, and FAQ effectively:


1. Access the AI Agent Settings

  1. Go to the Projects section.

  2. Open the project you want to edit.

  3. Click the Settings button (gear icon).

  4. Navigate to the AI Agent Settings tab.


2. Edit the Content

  1. Locate the Script, Project Instructions, or FAQ sections.

  2. You can edit each section as needed. Based on the needs of your specific project


3. Expand the Windows for Better Visibility

  • If the content is difficult to read, widen the window:

    • Click and drag the lower-right corner of the text box to make it larger.

  • This allows you to view and edit the content more comfortably.


4. Quick Descriptions

  • Each section comes with a quick description to remind you of its purpose or the specifics of completing these fields:

    • Script: The dialogue the AI agent uses during calls.

    • Project Instructions: Guidelines for the AI agent's behavior.

    • FAQ: Predefined answers for common questions.


5. Save Changes

  • After editing, ensure you click the Save button to apply the updates.


Expanding these windows and organizing the content improves readability, helping you fine-tune the AI agent's performance.

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