Assign a DID Number
Navigate to the “Dialer & AI Agent” section and open the “My Numbers” tab.
Choose an unused number, or contact the Brightcall Support Team to add a new DID number.
2. Add a New Agent
Go to the “Agents” tab and click on “Add New Agent.”
Fill in the agent’s name, phone number, and email.
In the “Outbound Call Flow” dropdown, select the DID number assigned to this agent.
From the “Statistics Access” dropdown, choose the appropriate access level for the agent, then click Save.
Leave "Extension" number blank, it will be filled automatically
3. Set Up the Inbound Call Flow
Click on the “Settings” tab and navigate to “Inbound Call Flows.”
Select the DID number assigned to the agent.
Keep “Call Tree Type” as “Call Group.”
From the “Responsible Agent” dropdown, select the appropriate agent.
Turn on “Send Email to Responsible Agent” if you’d like the agent to receive email notifications about missed calls.
Under “Call Group,” choose the agent from the “Current Call Queue” dropdown, then click Save.
4. Testing
Once the setup is complete, perform test calls to confirm everything is working correctly.