How to create a Dialer user in Brightcall

Navigate to the “Dialer & AI Agent” section and open the “My Numbers” tab.

Choose an unused number, or contact the Brightcall Support Team to add a new DID number.
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Go to the “Agents” tab and click on “Add New Agent.”

Fill in the agent’s name, phone number, and email.

In the “Outbound Call Flow” dropdown, select the DID number assigned to this agent.

In the “Responsible for inbound call flows” dropdown, select the same DID number assigned to this agent.

From the “Statistics Access” dropdown, choose the appropriate access level for the agent, then click Save.

Leave "Extension" number blank, it will be filled automatically
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Click on the “Settings” tab and navigate to “Inbound Call Flows.”

Select the DID number assigned to the agent.

From the “Responsible Agent” dropdown, select the appropriate agent.

Turn on “Send Email to Responsible Agent” if you’d like the agent to receive email notifications about missed calls.

Once the setup is complete, perform test calls to confirm everything is working correctly.