The Brightcall.ai app for Zapier lets you automatically send WhatsApp notifications when specific events happen in Brightcall — such as a missed call, new call, lead created, or call completed.
This is perfect if you want to:
Notify sales or support teams instantly
Send WhatsApp alerts to managers or agents
Keep customers informed in real time
What do you need to start using the app:
Zapier account
Brightcall.ai account
WhatsApp Notifications app connected in Zapier
How to set up?
1. Create a Zap
The first step is to create a new Zap in Zapier.
A Zap is a workflow that connects two or more apps together.
In this case, you will connect Brightcall.ai with WhatsApp Notifications.
2. Choose Trigger
After creating a Zap, you need to choose a trigger.
A trigger is an event that starts the workflow.
Search for and select Brightcall.ai as the trigger app.
3. Select a Brightcall Trigger Event
Choose the Brightcall event that should trigger the WhatsApp message, for example:
Dialer Call AI Summary
Dialer Call Summary
New Speed to Lead Call
Then click Continue.
4. Choose a connected Brightcall account
Connect your Brightcall account by clicking "Change" beside the "Account" field and press choose an existing one or you can add a new one by clicking "+ Connect a new account", a new tab will open to authorize your account by adding your account API key ( To retrieve your API key click here ).
5. Set up and test the trigger
Configure the trigger fields if required and test the trigger to make sure Zapier receives data from Brightcall correctly.
6. Add Action: WhatsApp Notifications
After the trigger is set, click Add Action.
Search for and select WhatsApp Notifications as the action app.
7. Choose Action Event
Select the Send WhatsApp Message event, then click Continue.
8. Configure action
Fill in the required fields for the WhatsApp notification:
8.1 Recipient phone number
Enter the WhatsApp number that should receive the notification.
Make sure the number is in international format (e.g. +971XXXXXXXXX).
8.2 Message content
Write the WhatsApp message content.
You can dynamically insert Brightcall data such as:
Caller phone number
Call status
Agent name
Call time
Custom parameters from Brightcall
This allows you to send clear, real-time notifications like:
“Missed call from {{Caller Number}} at {{Call Time}}”
8.3 Optional configuration
Depending on your WhatsApp Notifications setup, you may also configure:
Message templates
Additional metadata
9. Test action
Click Test Action to send a real WhatsApp message and confirm everything works correctly.
Note: Testing will send an actual WhatsApp message to the selected number.
10. Publish Zap
Once everything looks good, click Publish Zap.
Now you’re all set! 🎉
Your WhatsApp notifications will now be sent automatically whenever the selected Brightcall event occurs.
If you’re having trouble integrating or have any questions, feel free to reach out to us at [email protected].