1. Open Your Brightcall Dashboard
• Log in to your Brightcall account.
• Navigate to the Dialer & AI Agent section.
• Click on Projects.
• Select the project where you want to configure the AI Agent's language(s).
2. Navigate to the Project Settings
• In the selected project, go to Project Settings → Behavior.
• Scroll down to the section titled Show Project Data Fields.
• Click the "Add Field" button.
• From the dropdown, choose "Input" as the type.
3. Choose Your Language Setup
There are two main ways to configure your AI Agent to support languages, depending on whether you want to use one language only, or enable multiple languages with auto-detection.
3.1 Single Language Setup:
If you want your AI Agent to speak only one language, follow these steps:
1. In the Show Project Data Fields section, click "Add Field".
2. Choose "Input" from the field type dropdown.
3. In the Name field, enter: aiAgentLanguageISO
4. In the Value field, enter the ISO language code you want the agent to use.
For example:
en-US (for English)
ar-AE (for Arabic)
5. Save your changes.
3.2 Multiple Languages with Auto-Detection
If you want your AI Agent to understand and respond in multiple languages, use this method:
1. Again, add a new field with type Input.
2. In the Name field, enter: aiAutoDetectLanguages
3. In the Value field, enter a comma-separated list of up to four ISO language codes.Example: ar-AE, en-US
Make sure to:
• Use only up to 4 languages.
• Separate them with commas.
Optional: Language Behavior Controls
To fine-tune how your AI Agent switches between languages, you can use these additional settings:
1.Ask for Confirmation Before Switching Languages
If you'd like the AI Agent to ask the user before switching languages, add the following field:
• Type: Input
• Name: switchLanguageWithConfirmation
• Value: true
2.Auto-Switch Without Asking
If you prefer the AI Agent to automatically detect and switch languages without asking for permission if person start to speak on another language from aiAutoDetectLanguages.
• Type: Input
• Name: switchLanguageOnlyByDetection
• Value: true
This way, the AI Agent will instantly switch based on the caller’s language.
