Brightcall.ai

This article explains how to correctly write the Project Instructions, Script, and Knowledge Base for your AI Agent in Brightcall.

How to Write Project Instructions, Script, and Knowledge Base for Your AI Agent

This short video will help you get started with the AI Agent.
We’ll walk through the basics and show you how to create a new project step by step.

Video Tutorial: Getting Started with the AI Agent

This short video explains how to write clear and effective
AI Agent prompts and instructions to control how the agent behaves during calls.

Video Tutorial: AI Agent Prompt and Instructions

This short video explains how to write a clear AI Agent script and how to structure the Knowledge Base for better and more accurate answers.

Video Tutorial: How to Write the AI Agent Script and Knowledge Base

This video explains how to transfer AI Agent calls
to agents, phone numbers, teams, or inbound call flows.

Video Tutorial: How to Use Call Transfer Options

This short video explains how to configure calls for your AI Agent,
including limits, calling times, call cadence, and how to trigger calls.

Video Tutorial: Calls Configuration Explained

With Brightcall, you can easily make your AI Agent speak and understand multiple languages using Project Data Fields. This guide explains how to enable languages and adjust optional settings for…

How to Enable Multilingual Support for Your AI Agent in Brightcall

This article explains how to use the Project Memory Fields feature in Brightcall to automatically collect key information from leads. This helps ensure accurate data collection, better client management, and…

How to Make Your AI Agent Collect Lead Information Using Project Memory Fields

You can send an email notification based on the call results with the details you want. This allows you to receive timely updates about your AI Agent calls tailored to…

How to Get Email Alerts for AI Agent Calls Using Brightcall

Using RAG for Large Knowledge Bases
Use RAG (Retrieval-Augmented Generation) to handle knowledge bases that exceed the character limit.

Using RAG for Large Knowledge Bases

Understanding Voicemail Recognition

How to Activate Smarter Voicemail Detection

For large knowledge bases with multiple sections (e.g., Projects, Departments), use Project Data Fields to help the AI Agent access information faster and provide more accurate responses.

Best Practices for Accurate AI Agent Responses from a Big Knowledge Base

Fine-tune your AI Agent™’s behavior with prompts, multilingual support, and smarter voicemail detection to improve call quality.

🧠 Prompting & AI Configuration

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Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

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A quick lap of the product so you know where everything lives.

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Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

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